Nabana Lodge honoured to receive Recognition of Excellence from HotelsCombined

Posted by Press on Fri May 3, 2019 in Awards.

HotelsCombined recognize Nabana Lodge amongst the best hotels in South Africa, representing the top 3% of accommodation worldwide for Customer Satisfaction

HotelsCombined, the Australian-based hotel meta-search company, has started and extensive survey covering different types of accommodation within South Africa. This survey is based on gathering data from millions of guest reviews, and translating them to an official Recognition of Excellence.

The HotelsCombined Recognition of Excellence is not a ranking list but a group of outstanding accommodations chosen based on a strict set of criteria. In order to be considered, properties must meet the following criteria:

  • At the time of judging, a winner is rated 8.00/10 or over with a minimum of 50 customer reviews certified by HotelsCombined.
  • We couldn’t detect any major customer service problems, nor recurring or unresolved issues.

Moreover, HotelsCombined is taking in great consideration the way the hotels staff answered the Hotels communication team, demonstrating their commitment to providing quick assistance.

Nabana Lodge boasts a high satisfaction rating amongst guests and travel industry experts, receiving 172 reviews for an impressive 8.2 out of 10.

The property manager said: 

"Receiving the Recognition of Excellence award from HotelsCombined is an honour as well as an affirmation of the values of Nabana Lodge. Maya Angelou's quote on customer service is our inspiration: 'People will forget what you said. They will forget what you did. But they will never forget how you made them feel.' The spirit of being truly of service 24/7 is at times a challenge, but we choose to view it as an exciting challenge. Achieving an award such as this is only possible with every team member being prepared to go the extra mile, and I am proud to say that ours is such a team. I wish to extend a heartfelt 'thank you' to every one of our guests that participated in the review process and thank you, HotelsCombined for the recognition."

“We are thrilled to be working with the best hotels in South Africa and Nabana Lodge is certainly among them” said Alberto Castelluchio, market manager of HotelsCombined South Africa. “What is different about the Recognition of Excellence is the way information is gathered and analysed: it all depends on the guest and his or her experience with that particular accommodation”

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