Terms and Conditions

  • A 50 % pre-payment is required to secure your booking. 
  • Should the booking be canceled within:
    • 30-21 days prior to dates booked: 25% of the total invoice will be charged
    • 21 days or fewer days prior to dates booked: 50% of the total invoice will be charged
    • A 15% administration fee applies to any refunds made for bookings.

Payment Terms and Conditions:

  • Detailed description of goods and/or services
    (Your Company) is a business in the _____ industry that ____ .
  • Delivery policy
    Subject to availability and receipt of payment, requests will be processed within ____ days and delivery confirmed by way ______________________ .
    (for e.g. booking number/booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)
  • Return and Refunds policy
    The provision of goods and services by (Your Company) is subject to availability. In cases of unavailability, (Your Company) will refund the client in full within 30 days. Cancellation of orders by the client will attract a ____ % administration fee. (If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)
  • Customer Privacy policy
    (Your Company) shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded here.
  • Payment options accepted
    Payment may be made via Visa and MasterCard.
  • Card acquiring and security
    Card transactions will be acquired for (Your Company) via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  • Customer details separate from card details
    Customer details will be stored by (Your Company) separately from card details which are entered by the client on PayGate’s secure site
  • Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  • Responsibility
    (Your Company) takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  • Country of domicile
    This website is governed by the laws of South Africa and (Your Company) chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature (Company Address).
  • Variation
    (Your Company) may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  • Company information
    This website is run by ____________________________ (sole trader / private company / close corporation) based in South Africa trading as
    ____________________________ and with registration number ____________________________ and ________________________________
  • (Your Company) contact details
    Company Physical Address: ____________________________________________________________________________________________________________________
    Email: ________________________________________________________________ Telephone: _________________________________________________________